Frequently Asked Questions about Interlibrary Loan |
Contents
- Why do I need a username and password to use Interlibrary Loan?
- What if I forget my password?
- Why don't I see all my older requests when I look at my request history?
- Who do I contact if I have problems with or questions about Interlibrary Loan?
Why do I need a username and password?
Your username and password allow us to give you secure access to information about your interlibrary loan requests. We can also enable you to edit your personal information such as your address or phone number.
Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. We recommend that you follow good security practice and choose a password that is different from those you use to access other systems. However, no one but you will know your password, not even the library staff. The password you set is stored in an encrypted file.
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What if I forget my password?
In the event that you forget your password, please contact the Interlibrary Loan Office at 586-0437 or via email at ill@juneau.lib.ak.us. We can then reset your password. Please change your password once you logon.
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Why don't I see all my older requests when I look at my request history?
We remove all request records six months after you have received the items.
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Who do I contact if I have problems with or questions about Interlibrary Loan?
- Juneau Public Libraries Interlibrary Loan Office
(907) 586-0437 or e-mail ill@juneau.lib.ak.us